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Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Financial Times Series)
Reviews (5)
3 August 2015Five Stars
Fantastic, straight-forward guide to helping your brand/client foster great customer experiences.
12 May 2015It was OK
Some good insights, but not really compelling about why or how to emhance customer experiences.
29 October 2014Good read
I wish there were more examples but the book is still good for inspiration.
26 August 2014I think it's an excellent read for anyone who wants to put the customer ...
I bought this book for my whole team.
12 July 2014This book looks like another book of user experience
THE BEST BOOK for BUSINESS I HAVE READ!